Rosha Major
Operational Efficiency & Capacity Optimization
Partnered with the Organizational Effectiveness team to lead a comprehensive project focused on streamlining workflows, optimizing team capacity, and aligning responsibilities with both strategic objectives and individual strengths. The initiative enhanced productivity, enabled sustainable growth, and increased visibility by creating opportunities for the team to contribute across the firm.
Key Responsibilities and Achievements:
Task Mapping & Analysis: Collected and organized all team tasks into a structured framework, creating a clear and actionable view of responsibilities and workflows.
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Capacity Assessment: Conducted one-on-one meetings and analysis to evaluate monthly capacity for each team member, ensuring a realistic understanding of workload distribution.
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Workflow Optimization: Identified activities to stop, streamline, or transition to other departments, freeing up resources to focus on higher-value work.
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Growth & Development Alignment: Matched the right work with the right people, allowing team members to contribute at their highest level while also creating space for professional growth.
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Cross-Department Collaboration: Designed a process for providing ad hoc support to other departments, increasing visibility, collaboration, and impact across the firm.
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Sustainable Process Improvement: Established a repeatable system for capacity management and workload distribution, ensuring efficiency and adaptability over the long term.